Leadership Competency #3

Purposeful Communication - 9/11

NOTE: This module draws from my earlier work under Black Market Leadership. The ideas here predate Chaos Studies in Leadership and form the foundation that made this work possible.

This example demonstrates how the task of creating a Standard Operating Procedure (S.O.P.) can represent very different assignments depending on the underlying purpose. Three variations illustrate why leaders and team members must listen for intent, not just instructions.